Customer Service

(just as a disclaimer-I practically lived at work over the summer so a lot of my future stories will most likely involve the Pack&Ship)

~At work we have a front counter area where we help customers that come into the P&S, and we also have a back room where we do all the packing/where we process all the online orders for BYUBookstore.com and for BYU's independent study online courses. We are always in the back working unless the front counter bell rings, then we go up to the front and help the customer thats there. So once upon a time I was in the back when the bell rang, so I went up and greeted the customer with a smile and a "Hey, how can I help you?". Well this guy just kind of froze then cautiously said "Um...can I just mail this envelope?" and I was like "Yea, definitely. Do you just want regular 1st-class mail?" and he was like "yea". So I started ringing him up&stamping his envelope, etc. when he was like "So, when you said how can I help you..." (at this point he kind of paused and I thought he was going to try pull one of those jokes about like how only a psychiatrist could help him or something, so that's the track I thought he was going down, which he definitely didn't) but yea so he was like "when you said how can I help you...I thought you said, I love you. And I didn't know what to do" haha, I could not look up from the register and I'm pretty sure my face changed color a little bit. There was another customer on the counter working on her package so all I could see was her back, but her shoulders were rising up and down because she started laughing too. But I just chuckled and was like "Oh yea, we try to show great customer service by treating all our customers with love."

~One week at work there were just tons of incidents where quite a few customers told me "I love you". It's always a nice little self esteem boost and it makes you feel good. Plus it makes all the work you do for them worth it. One incident was an elderly lady who had a broken leg. She didn't want to come into the store because it was too much of a hassle so I went out to her car, got everything she was shipping&the address, brought it back in shipped it, ran back out&told her how much it would be, she gave me money so I ran back in and rung her up, then brought her back out her receipt and her change. So before I went in she told me she loved me and how wonderful I was and how easy I made her day. Another time there was a girl graduating and going back to Spain so she had to ship tons of her stuff (that was sort of haphazardly thrown together in a bunch of random smaller boxes) back to Spain. She came in late one night so I just told her to leave everything here, we'd play with box dimensions, weights, quantities, prices and such to find out the cheapest way for her to ship it, then she could come back in and we'd ring her up. So the next day she came in and she realized she had forgotten a sheet of paper (literally, just one sheet) that she needed and she wasn't sure where it was. (haha, when she first said that I totally thought she was joking, just because that's something I would do, after everything's boxed up and all priced out and set to go be like "oh, i forgot something"...but she wasn't:) ) So we went back through and found it, then I rang her up and everything, and afterwards she was just like "man, I don't even know what to say, I love you!" and she just kind of blurted it out and her friend that was with her started laughing, but then the girl was like "No, I really do, I love you. Thanks so much" And there was another incident where this guy needed like 12 stands to hold up some of his displays, so I cut grooves into cardboard for him (sounds easy but all I had was a box cutter to do this, and he wanted them a certain width and only so far down), and again he was very appreciative and said "I love you". So my friend at work I think was there for the first "I love you" customer, so when it happened again I texted her and was like "ha, I just got another "I love you" customer". So we kind of have this ongoing thing about it, and I think she has yet to get an "I love you" customer. So just the other day I helped this girl save some money shipping stuff to Ireland and she was like "Man, I love you" So I told my friend about her and she just smiled and said "Sometimes I hate how much people love you."


~Oh, my life :)

So...guess who forgot their towel?

One of my favorite classes that I'm taking right now is my springboard/diving class.  All we do is line up, jump of a diving board, then wait around in the pool while we jam out to the music playing until it's our turn to jump again.  We actually do learn about technique and stuff and we have to do all sorts of different dives, but thats all part of the fun of it too.  So the pool that my class is in is the same pool that I went to for 'open swim' (just a certain time each night where the pools are open to any student for free where you can go and jump off the diving boards).  And every time I went to that they had towels provided for you in the locker rooms.  So, first day of class I'm at home debating whether to bring a towel or not (because the towel just takes up so much space in my bag that my back pack pretty much screams out "Freshman!" just by the shear size of it), and I remember that they have towels there, so I think "sweeet" and leave my towel at home.  Now because I have work directly after my class, I have to rinse off, change/brush my hair, then book it up like 6 flights of stairs to try to get there in like 15 min.  So right when my diving class lets out I hurry back to the locker room, do the quick 'i'm-freezing-and-dripping-wet-shuffle' to the front desk, and ask for a towel. The lady looks at me and is like "Um, I think it's two dollars to rent a towel." So I say "Oh, ok...well I have money on my signature card so you can just use that." (Even though in my mind I was thinking, "what? Are you for kidding me? You're going to charge me how much to use a towel?" Of course, I didn't say that because I really needed a towel) Then the lady's like "oh, no we don't charge you for that here, you have to go down the hall and put in a request..." I sorta stopped listening after she said 'down the hall' because the hallways are waaayy long, and I definitely stopped comprehending after she said 'put in a request' because I knew that wasn't going to happen. So after she was done talking, I smiled and said "K sweet, thanks." then left.  I didn't quite know what to do.  I could just change, but I had just been submersed in a pool and a shower so I was thoroughly soaked. I could just use my clothes to get the main stuff off, but then they'd be all wet to and have water spots all over. So...guess who went into a bathroom and used the paper towels to dry off? ~Oh, my life :)

Ready, set, here we go!

hey hey hey! so, the main reason i started this blog was to share all the random happenings that happen to happen to me with the world. (k, that's a lie, it's mainly just to share all those happenings with my family.)  well we'll start with this story (mainly because it's the only one i can think of right now) which may or may not be funny to you because a) you don't have the visual and b) you might not really know about my work.  so let me fill you in. i work at the BYUBookstore Pack&Ship. what do i do there? i pack and ship things.  (bet you wouldn't have guessed that ;) ) we're pretty much like a post office except better because we ship USPS, FEDEX, UPS, and DHL all at one place, so we can price shop for you, tell you all your options, and let you know the best/cheapest/fastest/whatever-your-fancy-is-est way to send something somewhere. well once upon a time i was working the closing shift so i was the only one there, and a guy came in wanting to send something FEDEX.  the forms we use for fedex have a spot for the sender's address, the recipients address, a large area in the middle for the customers to list what they're sending and how much it is worth (we only really use the information for int'l packages or if the package needs to be insured), and a spot in the upper right corner where we put the date and our name so we know who shipped what package. this guh had the form already all filled out so i typed it in and processed the package  pretty quick. while the FEDEX label was printing out for it i started putting the date and my name in the upper right corner of the paperwork. i had the l-a-r of my name written when the guy asked me if we had any fragile stickers. i looked up and stopped writing (so i thought) and told him "we don't have stickers, but we have a fragile stamp and i can stamp it up for you." he said "thank-you", but he wasn't really looking at me he was looking past my, so i just assumed he was fascinated with our 'peanut machine' that was right behind me because everyone seems to be fascinated by that. so i went back to the paper work to finish writing my name, and that's when i realized i had finished it without even realizing it, only i spelled it Larile (the L-a-r from larissa and the i-l-e from fragile) which i found quite amusing. (ha, it was late okay?) so i laughed about it and turned the paper towards the guy to show him what i had just done. that's when i noticed what he was sending...used braille equipment.  this guy wasn't looking past me, he wasn't looking at all, he was blind! so he couldn't see that paper at all and therefore had no idea why i randomly busted out laughing. i didn't know what to do, so i just stifled my laughter, put on a straight face, then looked at him and said "would that be all for you today?" ~Oh, my life.