Customer Service

(just as a disclaimer-I practically lived at work over the summer so a lot of my future stories will most likely involve the Pack&Ship)

~At work we have a front counter area where we help customers that come into the P&S, and we also have a back room where we do all the packing/where we process all the online orders for BYUBookstore.com and for BYU's independent study online courses. We are always in the back working unless the front counter bell rings, then we go up to the front and help the customer thats there. So once upon a time I was in the back when the bell rang, so I went up and greeted the customer with a smile and a "Hey, how can I help you?". Well this guy just kind of froze then cautiously said "Um...can I just mail this envelope?" and I was like "Yea, definitely. Do you just want regular 1st-class mail?" and he was like "yea". So I started ringing him up&stamping his envelope, etc. when he was like "So, when you said how can I help you..." (at this point he kind of paused and I thought he was going to try pull one of those jokes about like how only a psychiatrist could help him or something, so that's the track I thought he was going down, which he definitely didn't) but yea so he was like "when you said how can I help you...I thought you said, I love you. And I didn't know what to do" haha, I could not look up from the register and I'm pretty sure my face changed color a little bit. There was another customer on the counter working on her package so all I could see was her back, but her shoulders were rising up and down because she started laughing too. But I just chuckled and was like "Oh yea, we try to show great customer service by treating all our customers with love."

~One week at work there were just tons of incidents where quite a few customers told me "I love you". It's always a nice little self esteem boost and it makes you feel good. Plus it makes all the work you do for them worth it. One incident was an elderly lady who had a broken leg. She didn't want to come into the store because it was too much of a hassle so I went out to her car, got everything she was shipping&the address, brought it back in shipped it, ran back out&told her how much it would be, she gave me money so I ran back in and rung her up, then brought her back out her receipt and her change. So before I went in she told me she loved me and how wonderful I was and how easy I made her day. Another time there was a girl graduating and going back to Spain so she had to ship tons of her stuff (that was sort of haphazardly thrown together in a bunch of random smaller boxes) back to Spain. She came in late one night so I just told her to leave everything here, we'd play with box dimensions, weights, quantities, prices and such to find out the cheapest way for her to ship it, then she could come back in and we'd ring her up. So the next day she came in and she realized she had forgotten a sheet of paper (literally, just one sheet) that she needed and she wasn't sure where it was. (haha, when she first said that I totally thought she was joking, just because that's something I would do, after everything's boxed up and all priced out and set to go be like "oh, i forgot something"...but she wasn't:) ) So we went back through and found it, then I rang her up and everything, and afterwards she was just like "man, I don't even know what to say, I love you!" and she just kind of blurted it out and her friend that was with her started laughing, but then the girl was like "No, I really do, I love you. Thanks so much" And there was another incident where this guy needed like 12 stands to hold up some of his displays, so I cut grooves into cardboard for him (sounds easy but all I had was a box cutter to do this, and he wanted them a certain width and only so far down), and again he was very appreciative and said "I love you". So my friend at work I think was there for the first "I love you" customer, so when it happened again I texted her and was like "ha, I just got another "I love you" customer". So we kind of have this ongoing thing about it, and I think she has yet to get an "I love you" customer. So just the other day I helped this girl save some money shipping stuff to Ireland and she was like "Man, I love you" So I told my friend about her and she just smiled and said "Sometimes I hate how much people love you."


~Oh, my life :)